1. Information and contacting ADO Restorations

1.1 Who we are:
The location for ADO Restoration is Shaw Lodge Mills, Boys Lane, Halifax, HX3 9ET. 

1.2 How to contact us:
You can contact us via telephone (+44) 01422 316769 or by writing to us at adorestorationltd@gmail.com or ADO Restoration, Shaw Lodge Mills, Halifax HX3 9ET. 

1.3 Preferred communication channels:
Please ensure all communications are sent through our aforementioned business channels. Our staff are not permitted to conduct business enquiries through their personal email and postal addresses, or telephones. Any clients contacting staff directly will be politely redirected to the communication channels above and repeated contact to personal devices may result in the termination of services. 

1.4 Core communication hours:
The business, excluding Bank Holidays and planned periods of business closure will offer core communication hours of Monday – Friday 9am until 5pm, with emails monitored Monday – Thursday in in this timeframe. 

1.5 How we may contact you:
If we have cause to contact you, we will do so by telephone or by writing to you at the email or postal address you have provided. Please note: if you have a change of circumstance and your email, postal or telephone number changes; you must make us aware at your earliest opportunity. Failure to update our records may result in delays to work. 

1.6 Client consultation and approval:
At times, our team may require your approval for amendments to work, the sign off to purchase parts or
 

1.7 ‘Writing’ includes emails:
When we use the term ‘writing’ or ‘written’ in these terms, please note this includes emails.

2. Our contract with you

2.1 How we will accept your booking in our workshop:
Our acceptance of your booking will be formally confirmed when we have told you that we are able to provide you with the services you have requested and confirmed a workshop entry date. At this point, a contract will come into existence between you and us. 

2.2 If we are unable to accept your booking in our workshop:
If we are unable to accept your requested booking, we will inform you at the earliest opportunity and ensure you are not charged for any services. There are many reasons as to why a booking request may not be feasible and our team will explain this in full if we cannot offer the desired services. 

3. Making changes to your schedule of works: your rights

If you wish to make a change to the services you require, whether amending the schedule to reduce the work or to request additional works, please contact us in writing via email. Our team will always do their best to honour all requests, however, late changes or considerable additions to the services required may result in a delay to completion or the requirement to book additional workshop time at a later date. If we are able to honour these changes, we will inform you of any additional estimated costs involved in this work. 

4. Your rights to make changes

If you wish to make a change to the services you have requested for your vehicle, please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the services, their timing or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. Your approval may be requested in writing and failure to provide this may result in delayed or cancelled schedule of works. 

5. Using your own car parts

We source our new, refurbished and used parts from a range of trusted suppliers. If you insist that we use your own replacement parts (new, refurbished or used) when undertaking work on your car, for the avoidance of doubt, we will not be liable for any defects or alterations needed arising from using those parts. 

6. Provision of services at ADO Restoration 

6.1 Our team providing the services:
We will supply services to you as per the schedule discussed when booking your car into the ADO Restoration workshop. Please note that whilst we may be able to advise an estimated completion date, there may be delays through unforeseen circumstances including additional works to your vehicle, workshop delays or external suppliers running behind schedule with parts. We aim to complete every car within a respectable timeframe and ensure you’re given regular monthly updates on your vehicle. Should you require your vehicle by a specific date for a special purpose such as a wedding or planned excursion, please make us aware at the time of booking your schedule of work. 

6.2 We are not responsible for delays outside of our control:
If the completion of works or the speed of our services is impacted by events outside of our control, then we will endeavour to contact you when we are made aware of the circumstances causing the delay. Whilst we will do all we can to mitigate the impact of outside delays, ADO Restoration are not liable for any delays to your project caused by external and third-party circumstances. 

6.3 We will not compromise our work:
At ADO Restoration, all our work is carried out to the highest standards. We will not compromise our usual high standards or thorough attention to detail, even if it is a client request to save money or complete a job in a shorter timeframe. 

6.4 Workshop visits and appointments:
We understand some clients may wish to visit their vehicle throughout restoration or recommissioning. Please note all appointments/visits/consultations must be scheduled in writing and if there are areas of your booked services you wish to discuss, please make the team aware in advance of your visit. Due to the volume of activity in the workshop, we do advise clients running later than 15 minutes for a booked appointment may be advised to reschedule. 

6.5 Respect and equality:
All clients are equally welcomed into the ADO Restoration workshop and treated with the utmost respect at all stages of the restoration and repair journey. The business requests all clients treat our staff with equal respect in all areas of the business. ADO Restoration reserves the right to terminate any client projects with immediate effect if this is not adhered to. 

6.6 Collection of your vehicle:
Due to the high demand of our workshop and space being at a premium, we do ask that clients arrange collection of their vehicle within 7 calendar days of receiving the final invoice. If you require transportation of your vehicle or need to arrange for a longer stay in our storage facility, this must be discussed and approved prior to the final invoice being issued. If the vehicle is not collected and no transportation or storage arranged after this 7-calendar day period of time, your vehicle may be stored outside. In this instance, ADO Restoration will not be liable for any loss, damage or theft. 

6.7 If you do not allow us to provide the services:
If you have requested services from ADO Restoration and you have asked to reserve time in the workshop schedule to complete these works, you may be liable to pay compensation to the business if you cancel the booking/do not show up as scheduled without good reason or reasonable notice. Clients who do not honour their bookings may be refused further services from ADO Restoration. 

6.8 What happens if requested information or instructions are not provided:
In many restorations and recommissioning jobs, client approval or instruction may be necessary to complete a job to the usual high standards. We ask that all clients ensure all queries are responded to in a timely manner so there are no delays to the work. We will not be responsible for providing the services late or not providing any part of them if this is caused by you not giving us the information, we need within a reasonable time of us asking for it.

6.9 Suspension of services:
We may have to suspend services to you, our client, to: 

(a) deal with technical problems or make minor technical changes, e.g. if required parts are not available or there is a delay in their delivery.

(b) update the services to reflect changes in relevant laws and regulatory requirements.

(c) make changes to the services as requested by you or notified by us to you. 

We will contact you in advance to tell you we will be suspending the services, unless the problem is urgent or an emergency.

6.10 We may also suspend or terminate services if you do not pay:
Our invoices are issued at the end of a requested set of services if the work is less than four weeks in total. If the services are longer term, such as a restoration, the invoices are issued monthly. The invoices are payable upon receipt and services may be suspended or terminated for frequent late payment. 

6.11 We can charge interest on late payments:
If you do not make any payments to us by the invoice due date, we reserve the right to charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of the Bank of England from time to time. This interest will be accrued on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

7. Your rights to end your contract with ADO Restoration 

7.1 You can always end the contract before the services have been supplied and payment has been made:
You may contact us at any time to end the contract for the services you’ve requested from the business, however, we will ensure invoices are made payable for all/any hours worked in relation to the initial contract. 

7.2 Whether the contract is terminated early or is completed, you are liable for all costs incurred relating to labour for your vehicle:
If you have booked a schedule of works for your vehicle and decide to end the contract early, you will be liable for labour hours on your vehicle if these have been undertaken in the time frame between the job being booked and commenced in the workshop and your cancellation. Labour will be charged at the present rate stated on the website. 

7.3 Whether the contract is terminated early or is completed, you are liable for all costs incurred relating to parts for your vehicle:
When commencing a schedule of works for your vehicle, we may need to purchase parts to undertake the schedule of works. In this instance, any parts purchased in relation to these works will need to be paid in full, even if the vehicle is removed before the works are complete. You will be able to collect these parts when you collect your vehicle.

7.4 Any vehicle subject to early termination of contract must be collected within seven days:
If you choose to end your contract with ADO Restoration early, you will be charged storage after a period of seven days at a cost of £100 + VAT per calendar month. 

7.5 Termination of contract with ADO Restoration must be submitted in writing:
All requests to end works, terminate booked jobs and modify scheduled works must be submitted in writing to adorestorationltd@gmail.com 

8. Our rights to end your contract with ADO Restoration 

8.1 We may end the contract if you break it:
We may end your contract or schedule of works at ADO Restoration by writing to you at any time if: 

- Payment is not made when due or invoices are frequently overdue payment 

- You do not, within a reasonable time of us requesting it, provide us with information or approval/instruction to complete services relating to your vehicle 

- You do not bring your vehicle to our workshop in advance of the service you have booked 

8.2 You may be liable to compensate us if you break the contract:
If we end the contract in situations set out in clause 8.1, we will refund any monies you have paid in advance for services we have no provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of you breaking the contract. 

9. Problems with services supplied by ADO Restoration 

9.1 How to inform us of your problem:
If you have questions, complaints or feedback about the service you’ve received, we encourage you in the first instance to contact us in writing. You can email us adorestorationltd@gmail.com or write to us ADO Restoration, Shaw Lodge Mills, Boys Lane, Halifax, HX3 9ET. 

9.2 Our guarantee in addition to your legal rights:
We offer the following goodwill guarantee for our car restorations only, which is in addition to your legal rights and not affect them. In the unlikely event that any defect with our direct workmanship (not parts) becomes apparent within 6 months of the final invoice for the services, and subject to the clauses 9.3, 9.4, 9.5 and 9.6: 

(a) If remedying the defect you have brought to our attention is impossible or cannot be done within a reasonable time or without significant inconvenience to you, we will refund the price you have paid for the direct defect services; and 

(b) in all other circumstances we will use every effort to repair or fix the defect free of charge, without significant inconvenience to you, as soon as we reasonably can. 

9.3 There is a further limit:
A further limit on the guarantee referred to in clause 9.2 in respect of defects relating to engines, gearboxes and transmission work undertaken by employees of ADO Restoration. The guarantee in relation to these kind of defects will expire on the earlier of: 

(a) 6 months from the final invoice for the services; or 

(b) 2,000 miles of driving the vehicle following the final invoice for the services. 

9.4 The following will invalidate the guarantee referred to in clause 9.2: 

(a) any subsequent tampering by yourself or third parties (modifications, enhancements, removal, separation) of or damage to any restoration services or works we have carried out. 

(b) any damage or misadventure. 

9.5 The guarantee referred to in clause 9.2 does not apply to: 

(a) work carried out on cars competing in MSA, FIA, HERO, FIVA, test meetings, track days, test days, rallying, racing or other equivalent competition events; and 

(b) defects in parts purchased from other suppliers by us on your behalf (not labour). However, if any guarantee provided by such a supplier to us can be passed onto you, we shall use our reasonable efforts to do so. 

9.6 The guarantee referred to in clause 9.2 will not apply if: 

(a) we are finishing off or rectifying services originally provided by another car restorer (for example, you moved your car part way through a restoration and came to us or you have begun the restoration yourself and have scheduled works with us to complete the job) or. 

(b) you do not allow us to finish the agreed services. 

10. Pricing and payment 

10.1 Where to find the pricing including hourly rates for our services:
The estimated costs of all services (which excludes VAT) will be included on all estimates issued and the hourly rates for labour will be included within this, unless we have agreed another price in writing. We use our best efforts to ensure fixed prices advised to you are correct. However, please see clause 10.4 for what happens if we discover an error in the price of the service you have booked. 

10.2 Postage and courier fees on the parts ordered for your schedule of works:
where we are required to order in parts to complete restoration or repair services, we will add the associated fees to the price for the works undertaken on your vehicle. 

10.3 We will pass on changes in the rate of VAT:
If the rate of VAT changes between the date your work begins and the date the work completes, we will adjust the rate of VAT that you pay. The only exemption to this will be if you have paid for the services in full before the change in the rate of VAT takes effect. The business will not provide prior notice of this change in VAT rate, and this will be applied from the date the rate change becomes effective. 

10.4 Incorrect pricing:
Despite best efforts on our part, it may be possible that a price stated within an estimate for a part or service might be incorrect. We will always do our best to check and confirm pricing, however, if prices change from our suppliers before an order is placed, this will be reflected in the costs attributed to your job. 

10.5 Payment for works and parts:
Labour will be billed monthly for any works ongoing and for smaller jobs such as servicing, will be invoiced at the completion of works; whichever is soonest. Parts over a certain costing will be billed at time of purchase, otherwise will be included within the monthly invoice/end of job invoice. Your invoice due date will be displayed on your invoice and payment will be due by this date. At present, ADO Restoration only accepts payment via bank transfer (BACS). If you are due to be away without 

10.6 Late payment or settlement of invoices:
Late payments may incur interest charges. Delayed, incomplete or late payments may result in stoppage of works and in cases where late or delayed payments are frequent, all works may be cancelled without notice and you will be asked to remove your vehicle. 

10.7 Retention of vehicle:
We reserve the right to retain your vehicle(s) at our workshop until all invoices have been settled in full. 

10.8 Invoice queries:
If you think your invoice isn’t correct, please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once resolved, we reserve the right to apply interest to any overdue invoices with the correct amounts from the original due date. 

10.9 An estimate is not a definitive cost:
Due to the nature of the work undertaken at our workshop, an estimate is an estimated schedule of costs and not a finite, exhaustive list or final cost. 

The restoration of old and classic cars and the refurbishment of original parts is difficult to estimate as often the amount of labour and parts required cannot be fully foreseen until work is underway. There also may be additional charges if parts do not meet the requirements for an exchange.

11. Our responsibilities regarding loss and damage suffered by you 

11.1 We are responsible to you for any foreseeable loss and/or damage caused by us:
If we fail to comply with the terms stated here, we are responsible for loss and/or damage you suffer that is a foreseeable result of us breaking this contract or our failure to use reasonable care and skill. However, we are not responsible for damage or loss which is not foreseeable. Loss or damage is considered foreseeable if either it’s obvious loss/damage will occur or at the time of work commencing, both we and you knew it might happen or was a possibility. An example of this would be if it was discussed during the booking process or raised as a concern at initial inspection. 

11.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so:
This statement within these terms and conditions includes the liability for death/personal injury caused by negligence from ourselves or an employee of ADO Restoration in addition to agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services and/or goods including the right to receive services which are as described and supplied with reasonable skill and care. 

11.3 When we are liable for damage to your property:
We will ensure we make good any damage caused to your property by any member of our team. However, we are not responsible for the costs of repairing any pre-existing faults or damage to your vehicle that we discover whilst providing restoration, repair or other services within the business. We, ADO Restoration, and our employees are also not responsible for any parts you have provided and fitted to the car yourself or through a third party unconnected to the business. 

11.4 We are not liable for business losses:
We as a business supply our services within ADO Restoration for domestic and private use. If you are using the services for any commercial, business or re-sale purposes we will have no liability to you, under any circumstances, for loss of profit, loss of business, business interruption, or loss of business opportunity. 

12. Intellectual property rights 

12.1 Ownership of written documentation, logos, straplines, imagery and video:
Our written documentation, logos, straplines, imagery and videos used on our website, comms, marketing material or social media are the property of ADO Restoration and using these in part, full or modified may infringe our rights. Permission to use or reproduce our intellectual property must be obtained in writing and cannot be used until confirmation of permission is given. 

12.2 Photographic and videography rights:
We, ADO Restoration, have the right to publish photographs, videos and other information relating to your restoration project for marketing, social media and press purposes. However, in doing so, we will not disclose any confidential information or your personal details. If you wish to withdraw your vehicle from any marketing purposes, please make this clear at the commencement of your works at ADO Restoration. 

13. How we may use your personal information 

13.1 How we will use your personal information:
We will use the personal information you provide to us for the following purposes: 

(a) provide the services you have requested

(b) process your payment(s) for services as requested from the business 

(c) if appropriate, to inform you about events and potential promotional opportunities which you may be interested in participating in with your vehicle 

Please note: all data is stored in accordance with current GDPR regulations. 

13.2 Providing data to third parties:
The only time ADO Restoration will share your personal information/data with third parties is where the law either requires or allows us to do so.
 

14. Other important terms 

14.1 We may transfer this agreement to somebody else:
If in the event of sale or transfer of business, we may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and will ensure that any potential transfers/sales of business do not impact your rights under the pre-determined contract. 

14.2 Nobody else has any rights under this contract:
This contract is between you, the client, and us, ADO Restoration. No other person or company shall have any rights to enforce the terms of this contract. 

14.3 If a court finds any part of this contract illegal, the rest will continue in force:
Each section of these terms operates separately. If any court or relevant governing body/authority decides that any of them are unlawful, in whole or in part, the remaining paragraphs and sections will remain in full force and effect. 

14.4 Even if we delay in enforcing this contract, we can still enforce it later:
If we, ADO Restoration, do not insist immediately that you, the client, do anything you are required to do under these terms or if we delay in taking action against you in respect of your breaking this contract, that will not mean you do not have to do those things or prevent us taking steps against you at a later date. An example: if you miss a payment for works or storage and we do not chase you but continue to provide services/storage, we will still require you to make the payment at a later date. 

14.5 Which laws apply to these terms and where you may bring legal proceedings:
These terms and conditions are governed by English law and you can bring legal proceedings in respect of the services in the English courts.